Frequently Asked Questions (FAQ)
How long does delivery take?
Delivery generally takes 5–10 business days within Germany. Since every product is individually made for you, delivery may take a little longer in individual cases.
Why does delivery take longer than with other shops?
We work with the print-on-demand process: every product is only produced and printed after you place your order. This means no product sits in stock — instead, it is individually made for you. Production time is approximately 2-5 business days, after which the regular shipping time is added.
Which payment methods are accepted?
We accept the following payment methods:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Klarna
- Instant bank transfer (Sofort)
- Apple Pay / Google Pay
All payments are processed securely and in encrypted form.
Can I cancel my order?
Since our products are individually made, cancellation is possible only while production has not yet started. Please contact us at sichershopping@gmail.com as soon as possible if you would like to cancel your order. We will then check whether cancellation is still possible.
How can I return my order?
You have a 14-day right of withdrawal. Send us an email at sichershopping@gmail.com with your order number and the reason for the return. We will then send you all further information about the return process. The complete terms can be found in our withdrawal instructions.
Can I return personalized products?
Individually printed or personalized products are excluded from the right of withdrawal pursuant to Section 312g(2) No. 1 BGB (German Civil Code), as they are made specifically to your specifications. However, if the product is defective or does not match your order, please contact us — we will find a solution.
The colors on the product differ from the on-screen display. Is that a defect?
Slight color deviations between the on-screen display and the actual print are technically unavoidable and do not constitute a defect. Different monitors, display settings and printing processes can lead to minor differences in color reproduction. We always strive to ensure color reproduction that is as true-to-original as possible.
What is the print quality like?
We use modern printing techniques (direct-to-garment/DTG printing, sublimation printing) and high-quality materials to ensure durable, vibrant print quality. Our products are wash-resistant and keep their colors even after many washes — provided the care instructions are followed.
My product arrived damaged or defective. What should I do?
If your product arrives damaged, defective, or not matching your order, please contact us immediately at sichershopping@gmail.com. Please include a photo of the problem so we can process your case as quickly as possible. We will send you a free replacement or refund the purchase price.
How can I reach customer service?
You can reach us by email at sichershopping@gmail.com or by phone at +85296820432. We aim to answer all inquiries within 24-48 hours.
Are there any discounts or vouchers?
We regularly run promotions and offer discount codes. Subscribe to our newsletter so you don't miss any offers. Voucher codes can be entered in the shopping cart or at checkout. Generally, only one voucher code can be redeemed per order. Vouchers cannot be combined with other promotions unless stated otherwise.
Do you also deliver abroad?
Yes, we currently deliver to Germany, Austria and Switzerland. Shipping costs and delivery times may vary depending on the destination country. For deliveries to Switzerland, additional customs fees may apply, which are borne by the recipient. Further information can be found on our "Shipping & Delivery" page.